QUENCH-UP Hydrating Serum

Non-comedogenic. Non-irritating. Non-sensitizing. Dermatologist tested. Cruelty-free. 100% vegan.

Formulated without silicones, drying alcohols, fragrances, parabens, sulfates (SLS & SLES), mineral oil, GMOs, talc and 2000+ controversially toxic ingredients.

If you are not satisfied with your purchase, you (the Purchaser) have fourteen (14) days to notify IKEDA GROUP of your wish to withdraw from the purchase. This time limit runs from the day on which the order is received. 

To initiate a return, please email contact@irenshizen.eu with your order number and a photo of your specific item. When your return is accepted, you will receive instructions about the return shipping process; how and where to send your package. We take about ten business days to process your exchange or refund from our receipt of your return. Items sent back to us without first requesting a return will not be accepted. Refunds are processed back to the original form of payment. Your financial institution may take some time to reflect on the transaction.

After we received your first requesting a return and it has been accepted you must then return the Product(s) in its/their original packaging, at you own cost, within fourteen (14) days at the latest from notification of its decision to return the product, to the following address: IKEDA GROUP, 88 Avenue du Général Leclerc, 92100 Boulogne-Billancourt, France. If the fourteen (14) day period expires on a Saturday, Sunday, public holiday or rest day, it will be extended to the next working day. For health and safety reasons, and in accordance with Article L221-28 of the French Consumer Code, Products that have been opened by the Purchaser after delivery cannot be returned or refunded.

If the above-mentioned conditions are met, IKEDA GROUP will refund you for all the sums paid as soon as possible and within a period of fourteen (14) days at the latest from the date on which IKEDA GROUP was informed of your decision to return the product. IKEDA GROUP reserves the right to defer the refund until the Product(s) has been received. The initial delivery charges are included, with the exception of the return charges, which are paid by the Purchaser.

Damages and issues

Contact us immediately if your item is defective, damaged upon arrival, or arrived different from your placed order. We will evaluate the issue and resolve them as soon as possible.

Exceptions / non-returnable items

We do not accept returns if you enjoyed a clearance sale discount on any of our items or got yourself a gift card. We also do not accept returns for items purchased from our stockists.

Contact the store you purchased from if you have questions or concerns about your item.

Exchanges

A speedy exchange is possible; as soon as you request to return the item you have. Once we have processed and accepted the return, you can make a separate purchase for the item you want right away

Refunds

You will be notified once your refund is approved, only after we’ve received and inspected your returned item(s). If approved, you will automatically be refunded in full amount on your original payment method, excluding shipping and taxes incurred. Do allow a few days for your financial institution to reflect the transaction.

Lost / damaged returns

We recommend that you insure your parcels and return the items via registered post. This will ensure you do not risk lost, stolen or damaged goods during transit. We will not be responsible for parcels lost or damaged in transit if you choose not to insure them.

Subscription

IKEDA GROUP offers a monthly, every two months or every three months subscription service. By purchasing a monthly, every two months or every three months subscription, the Subscriber will receive skincare products each monthly, every two months or every three months, until one Party decides to terminate the agreement. By accepting the offer, the Subscriber agrees to a monthly, every two months or every three months (as the case may be) payment of an amount defined at the time of the initial order. As such, the Subscriber will be charged monthly, twenty-five (25) days after the initial Order and then every thirty (30) days after the first debit for Order renewal and every two months or every three months depending on the chosen subscription service. The Subscriber will receive the Product(s) within five (5) to seven (7) business days, during the whole duration of the Subscription. The Subscriber may terminate its Subscription at any time.

By subscribing, the Subscriber acknowledges to have read, understood, and accepted the Terms and Conditions without reservation, in full knowledge of the facts.

Pursuant to Article L. 215-1 of the French Consumer Code, regarding service agreements concluded for a specified period of time with a tacit renewal clause, the Seller shall inform the Customer in writing, by registered letter or dedicated electronic mail, at the earliest three (3) months and at the latest one (1) month before the end of the period authorizing the rejection of renewal, of the possibility of not renewing the agreement concluded with a tacit renewal clause.

Delivered in clear and understandable terms, this information shall mention, in an apparent box, the deadline for non-renewal.

If this information has not been communicated, the Consumer may terminate the agreement free of charge, at any time from the date of renewal. Advances paid after the last renewal date, or in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, shall in this case be repaid within thirty (30) days of the date of termination, after deduction of the sums corresponding, until the date of termination, to the performance of the agreement. Provisions under this Article shall be without prejudice to those making some contracts legally subject to special rules concerning consumer information. Pursuant to Article L. 215-2of the French Consumer Code, provisions of this chapter do not apply to operators of drinking water and sanitation services. Pursuant to Article L 215-3 of the French Consumer Code, provisions of this chapter are also not applicable to contracts concluded between professionals and non- professionals.

Pursuant to Article L. 241-3 of the French Consumer Code, if the professional has not reimbursed under the conditions provided for in Article L. 215-1 of the French Consumer Code, the sums due shall bear interest at the legal rate.

Information enabling the Subscriber to identify itself, such as username and password, is personal and confidential. This information may only be modified at the Subscriber’s or the Company’s initiative, in particular if the password is forgotten. The Subscriber is solely responsible for the use of its information details. The Subscriber shall keep them secret. In under any circumstances may the Company be liable for any disclosure made by the Subscriber. Any Order placed by the Subscriber’s username and password is deemed to have been placed by the Subscriber. The Seller’s liability shall not be retained in any event whatsoever for any damages caused by the disclosure of such personal and confidential information by the Subscriber and therefore using such information by a third party. In any event, the Company’s liability shall also not be retained for any damages of any kind whatsoever, in particular as a result of the use of the subscribed services, whether it is an attack on reputation, image or loss of data that may occur as a result of the use of the services offered by the Company.

Unsubscribe

The Subscriber may at any time terminate its Subscription via the section “My Account” on the Site. If the termination occurs after the monthly direct payment, the Order is deemed to have been concluded for the concerned month. The Subscriber may not demand the cancellation of this Order on the grounds of the termination request. Unsubscription will be considered for the following month.

If a Client benefiting from a Subscription at a lower price due to its accumulated seniority should unsubscribe, this privilege will be lost, and any new subscription shall be purchased at the rate in force on that date.